FAQs

1. How long does shipping take?

Orders are processed within 1–3 business days. Standard shipping typically takes 5–7 business days after your order has been shipped.

2. Do you offer free shipping?

Free shipping promotions may be available during special events. If applicable, the offer will be displayed at checkout.

3. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your package.

4. Can I change or cancel my order?

If your order has not been processed yet, we may be able to modify or cancel it. Please contact us as soon as possible.

Email: support@jivathletics.shop

5. What is your return policy?

We accept returns within 30 days of delivery for eligible items that are unworn, unwashed, and have all original tags attached.

Clearance, sale, and final sale items cannot be returned or exchanged.

6. When will I receive my refund?

Once your return is received and approved, refunds are issued to your original payment method within 5–10 business days.

7. Can I exchange an item?

Yes. We offer exchanges for eligible items. Products must meet our return conditions and be returned within the return period.

8. What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Available payment methods may vary depending on your location.

9. Do you ship internationally?

Yes, we ship to selected countries. Shipping costs and delivery times vary based on destination.

10. My package says “Delivered” but I didn’t receive it.

Please check with your neighbors, building management, or local carrier first.

If you still cannot locate your package, contact our support team and we’ll do our best to assist you.

11. What if I receive a damaged or defective item?

Please contact us within 48 hours of delivery and include photos of the damaged product and packaging.

We’ll work with you to resolve the issue as quickly as possible.

12. How do I contact customer support?

Email: support@jivathletics.shop

Business Address:

2002 Jimmy Durante Blvd Ste 116
Del Mar, CA 92014
United States

13. Are sale items eligible for returns?

No. Clearance, sale, and final sale items are not eligible for refunds or exchanges.

14. Is my payment information secure?

Yes. All payments are processed through secure, encrypted, PCI-compliant payment gateways. JIV Athletics does not store your full card information.

15. I entered the wrong shipping address. What should I do?

Please contact us immediately at support@jivathletics.shop. If your order has not yet shipped, we’ll do our best to update your shipping address.